Terms and Conditions
BRADLEY fine furnishings and architectural finishes are sold to-the-trade only. Our exceptional products are manufactured within a fifty mile radius of Atlanta, Georgia – the location of our corporate headquarters and warehouse. All of our furnishings are hand-made by our skilled artisans and shipped to our customers all over the world.
Because we want all of our Customers -and their clients- to be absolutely delighted with their BRADLEY product, we have initiated a Terms and Conditions of Sale policy in order for all parties to be informed and protected. As the Customer, we ask you to carefully read the following Terms and Conditions and acknowledge with your signature each time an order is placed:
Acceptance of your BRADLEY Sales Order or Cost Proposal shall be an acceptance of these Terms and Conditions of Sales accompanying this order as the only terms and conditions applying to the purchase and sale of the said Merchandise. These Terms and Conditions may not be modified or varied except by a BRADLEY representative in writing. Since these Terms and Conditions of Sale is subject to change, please review our latest version prior placing each order.
2. AVAILABILITY AND PRICING
All products are subject to availability. Prices published on BRADLEY Price Lists are estimated prices at time of printing, and thus require a custom price quote based on the customer’s specifications and finishes. Prices quoted on BRADLEY Cost Proposals are good for 60 days from issue date. All prices published on Retail Price list or Designer Net price lists are subject to change without notice.
All orders must be submitted in writing on a BRADLEY Cost Proposal. Specifications, estimated lead time and pricing will be submitted to the Customer on a BRADLEY Cost Proposal. In order for an order to accepted, the Cost Proposal must be reviewed and signed by an authorized agent of the company. Customer issued Purchase Orders will not be accepted as a substitute for the signed BRADLEY Cost Proposal. The BRADLEY Cost Proposal is the final word on an order specification. If the customer initiates changes after submitting the signed Cost Proposal, a revised Cost Proposal or Sales Order must be signed and returned by the Customer. The signed and returned BRADLEY Cost Proposal shall be an acceptance of these Terms and Conditions of Sales accompanying this order.
Please note, due to the custom nature of our products, all orders are not returnable, cancellable or refundable.
Submit orders via fax, email or post, sent to the attention
of your BRADLEY sale representative, or to our Sales Dept:
fax 404.812.0400 email email@example.com
mail 3776 Green Industrial Way, Atlanta, GA 30341
4. PAYMENT AND TERMS
Payment shall be made in United States currency via company check, credit card or bank transfer. A deposit payment of fifty percent (50%) of the sale price of each BRADLEY product ordered must be received before the order is confirmed and scheduled for manufacturing. The remaining balance payment must be received before the product(s) will be released for shipping. All orders for in-stock products, floor samples, fabric, architectural surfaces or wall coverings require full payment at the time of order.
Shipping/freight charges, crating charges, duties and any applicable taxes are not included in the quoted sale price and will be invoiced as separate line items or under a separate invoice. The original quoted price of a BRADLEY product typically does not include the estimated freight charges, unless specifically requested by the Customer at the time of quoting. Please be aware that many of our furnishing products require special care, handling, packaging and environmental conditions for safe transport to your location.
Shipping can be arranged by your BRADLEY account representative or be handled directly by the Customer using a common carrier or delivery service. Once the order is transferred to any third-party shipping company, the products become the property and responsibility of the Customer and/or your agent (the carrier.)
BRADLEY cannot be held responsible for losses, product damage, shortage or delays resulting from the actions of any third-party transport company. BRADLEY is not responsible for damage due to heat, cold, sunlight, moisture, chemical substances, misuse or neglectful or inappropriate handling during transport, storage or installation. BRADLEY is not responsible for normal checking or shrinkage due to sudden climate changes or environmental conditions during transport or storage. Each piece should be handled as one would handle, transport and store a fine antique.
All Customer-specified third-party shipments should be arranged and billed between the Customer’s company and the carrier. The Customer must specify the name of their insured carrier to BRADLEY on the Customer’s purchase order. When shipping is arranged by the Customer, BRADLEY is not liable for any product damage once it transfers to your agent on our dock. A representative of the Customer specified carrier will be required to inspect the product and sign our shipping release document that the product was in satisfactory condition at the time of pick up at the BRADLEY warehouse.
Upon the receipt of full payment for merchandise and associated shipping costs, orders will be released for shipping. No C.O.D’s are allowed. Please read the BRADLEY Shipping Policy Agreement for more information.
6. RECEIPT OF MERCHANDISE
It is the Customer’s responsibility to inspect all orders for accuracy, defects, and damage incurred during transport at the time of receipt. Any claims regarding product quality, order accuracy or damage incurred during shipment must be made within 48 hours following receipt of goods.
If the order is delivered to your warehouse, your client’s location or a third-party receiving house, the receiving party must inspect all merchandise immediately upon delivery. If the product is crated or boxed, the product must be unpackaged and inspected for concealed damage before the shipping company leaves the premises.
If third-party shipping is arranged by BRADLEY, once the product has been received, inspected and signed for by your receiving agent, the product becomes the property of the Customer and BRADLEY responsibilities ceases, and therefore no future claims of damage due to shipping will be considered.
For shipments organized and handled by the Customer, if the product has been damaged during transport, the Customer must collect for damages from their carrier directly by notifying the carrier’s claims department immediately. If damage is not detected at time of delivery, request a “concealed damage report” from your carrier. Note that all packaging materials must be saved for inspection in concealed damage claims as well as photographs of the damaged product should be provided to document the claim.
It is the responsibility of the Customer to ensure that their chosen shipment receiving agent is aware and capable of these duties, responsibilities and liabilities. It is the responsibility of the Customer to discuss these policies and responsibilities with their selected carrier and receiving agent.
7. CUSTOMER’S OWN MATERIAL (COM) ORDERS
BRADLEY will not be held liable or responsible for any COM fabrics supplied or ordered by the Customer in error or for any other reasons relating to manufacturer defects, mislabeling, dye lot variations or fading. Furthermore, BRADLEY will not be responsible for the quality, durability or appropriateness of COM or any fabrics specified or supplied by the Customer or purchased on behalf of the Customer.
8. PRODUCT WARRANTY
BRADLEY products are covered under our Product Warranty which protects the original purchaser and applies only when you purchase the BRADLEY furniture for normal residential or approved light commercial use. Please read the BRADLEY Limited Product Warranty for more information.
9. INTELLECTUAL PROPERTY
All original product designs developed and manufactured by BRADLEY are protected by domestic and international patent, trade dress and/or copyright laws. BRADLEY takes intellectual property rights seriously and prosecutes patent or copyright infringement to the fullest extent of the law. By signing this Terms and Conditions of Sale agreement, the Customer agrees to abide by all US and International patent and copy write laws, and further acknowledges to not commission, reproduce, or duplicate any BRADLEY original furnishings, finishes, fabrics, or fine art designs or of similar likeness without the expressed written consent of BRADLEY USA, LLC.
10. RESALE OF BRADLEY PRODUCTS
In exchange for granting the Customer a trade account, BRADLEY agrees to allow the Customer to resell BRADLEY products to Retail and Commercial clients known as "End Users." For this privilege the Customer agrees to only sell BRADLEY products under the BRADLEY brand name and label. This agreement prohibits the Customer to resell BRADLEY products under their own brand or alternate label without the expressed written consent of BRADLEY USA, LLC. Violation of this policy will result in an immediate suspension of the Customer's trade account with BRADLEY, as well as prompt legal action to recoup damages resulting from loses or patent or copyright infringement.
11. LIMITED LIABILITY
BRADLEY will not be held liable for any of the following: a) a claim of any kind, including, but not limited to, negligence of a third-party carrier or his agents. b) losses arising from delays in production, shipping damage or price increases, or c) loss or damages arising out of, connected with, or resulting from this agreement.
12. Return Policy
If we determine the reason for a return is our error or a product defect, please accept our apology and follow the procedures below to receive a 100% refund of your purchase price. Please be aware refunds will not be made for products that have been altered from their original condition or if you do not contact us to request a return authorization within 7 days of receipt. Send us an email (firstname.lastname@example.org) or call 404-814-9595 between 9AM-5PM ET Monday-Friday.You may return items shipped to United States destinations for other reasons subject to the conditions below. A refund will be processed for your original purchase price less a return handling / cutting charge equal to the greater of 15% or $15.00 for each item returned. Original shipping charges will not be refunded and return shipping charges are your responsibility.
Refunds Are Not Available For:
Products returned without first receiving return authorization from us within 7 days of your receipt.
Products that have a return post mark after 14 days from date of your receipt.
Swatches – Samples
Cutting for approvals
Fabric or vinyl of 3 yards or less in length
Wallcovering of 2 rolls or less in quantity
Custom / Special order Fabric
A fabric that has been cut or otherwise altered from it's original condition while in your possession.
Wallcovering that has been cut, pasted, or otherwise altered from its original condition while in your possession
Shipments to destinations outside of the United States.
You must contact us by email or phone within 7 days of your receipt and request a Return Merchandise Authorization Number (RMA #). Send us an email (Fabricorders@bradley-usa.com) or call 404-814-9595 between 9AM-5PM ET Monday-Friday. Please provide the order number, reason for return, product code and quantity of the item you wish to return.
Please include a copy of your original receipt or invoice inside the package and mark the RMA Number on the outside of the package.
All returns should be shipped prepaid using a traceable package delivery service via UPS, USPS or Federal Express. Please contact for a Ship To address.
Refunds will be issued within 3-5 business days of product receipt after satisfactory inspection for original condition. We will communicate the refund to you at that time.